Privacy Policy

Last updated: 28 October 2026

This policy explains what information HEX PRO AUTH collects when you use our website, dashboard and desktop tools, why we collect it, and how we protect it.

1. Information we collect

• Account details: username, email address and your password, which is stored only as a secure hash and never in readable form.
• Security data: login times, IP addresses and two-factor authentication settings, used to protect your account and detect misuse.
• Operation data: the service you requested, the device information sent by the tool to complete that operation (for example model, codename, region and authorization data), the result and the time of the request.
• Credit records: your balance, top-ups, charges and returned credits.
• Support messages: anything you send us by email, Telegram or WhatsApp.

2. How we use your information

• To create and run your account and process the operations you request.
• To calculate prices, charge credits and return credits for failed operations.
• To keep the service secure, prevent fraud and block unlawful use.
• To answer support requests and send important account messages, such as login verification codes.

We do not sell your personal information and we do not use it for third-party advertising.

3. Cookies

We only use cookies that the site needs to work: a session cookie that keeps you signed in, an optional "remember me" cookie, and a cookie that remembers your language. We do not use advertising cookies.

4. Sharing

We share information only when it is needed to provide the service:

• With our hosting, security and email providers, who process it on our behalf.
• With the authorization service that completes a device operation, limited to the data that operation requires.
• With authorities when the law requires it, or to protect our users and service from fraud or illegal activity.

5. How long we keep data

We keep account and credit records while your account is active and for as long as needed for accounting, dispute handling and security. Operation logs are kept for a limited period and then removed or anonymised.

6. Security

Connections to our website are encrypted with SSL. Passwords are hashed, access to administrative tools is restricted, and two-factor authentication is available for accounts. No online service can be completely secure, so please keep your password private and enable two-factor authentication.

7. Your rights

You can ask us to show, correct or delete your personal information. Some records, such as completed credit transactions, may need to be kept for legal or accounting reasons even after an account is closed.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.